What are the entry requirements to my destination?
It is essential you read and are familiar with the entry requirements of your destination before you travel. Your best source of information is the FCDO travel advice, and we have also pulled together a helpful guide.
What happens if my destination requires quarantine for UK arrivals?
If the destination you’re travelling to enforces quarantine on arrival and there isn’t the option to skip this by providing a negative Covid test or through vaccination, we offer a range of flexible options.
If your destination has a mandatory quarantine policy in place between 7 and 40 days before you are due to travel and this cannot be skipped by vaccination or testing, we will waive our normal cancellation policy. You can choose to cancel your holiday and receive a full credit refund with 2-year validity.
If a mandatory quarantine is still in place within 7 days of departure, and you chose not to cancel your holiday we will provide a full cash refund. Alternatively, we can offer alternative dates and destinations, if you prefer.
If quarantine can be skipped and you are able to enter your destination by providing a negative covid test, or through vaccination, your holiday will go ahead as planned. If you choose to cancel your holiday under these circumstances are standard booking conditions will apply
What changes and amendments can I make to my holiday?
If you need to make a change to your holiday you won’t be charged any amendment fees by us.
Additionally, we have negotiated super-flexible terms with our suppliers – especially if you’re making changes more than 30 days before you are due to travel. However, some hotels and airlines may still apply charges which would be payable by you.
You can find more details on making changes to your booking here.
I no longer want to travel, what are my options?
To give you peace of mind, we’re providing industry-leading flexibility.
1. When it comes to paying the balance for your holiday (12 weeks before departure), you can cancel your booking without penalty if you decide that you don’t want to travel. Rather than lose your deposit, we’ll convert it into credit with a 2-year validity, so you won’t be out of pocket.
2. We don't charge any change fees, and have negotiated super-flexible terms with our suppliers. This means that date and destination changes can be made without penalty in many cases, especially if requested more than 30 days before you are due to travel.
3. If there is a travel ban to your destination between 40 and 7 days before you are due to travel, you can choose to cancel your holiday and receive a full credit refund with 2-year validity.
4. If between 40 and 7 days before you are due to travel, your destination enforces quarantine on arrival and it can’t be skipped by testing or vaccination, you can choose to cancel your holiday and receive a full credit refund with 2-year validity.
What happens if I have covid or need to isolate?
If this happens within 7 days of your holiday start date, we won't be able to make any changes to your booking. In this case you will need to contact your travel insurers.
It is essential that you take out travel insurance. Please make sure the policy meets all your needs and includes adequate cancellation cover due to Covid-19.
If this happens more than 7 days before your holiday, contact us and we’ll be happy to help you amend your holiday date. We won’t charge you any admin or change fees. Please note that some airlines and hotels may charge change fees which would be payable by you.
How much do tests cost?
The UK government requires testing on arrival back to the UK. Prices vary from supplier to supplier, and you can see the testing requirements and official supplier list on the government website.